Frequently asked questions for the community pages
ANNOUNCEMENTS
Q: What types of announcements are available?
A: Birth, Graduation, Obituary, Pets, Wedding, Anniversary, Birthday.
Q: I see a log in box, do I need to create an account first?
A: Yes, if you are a first time user click on "Make an Announcement." You will be prompted to create an account which you can then use to make additional announcements at a later date. You will be sent an email with information on how to login. You can also view all of your announcements both active and expired. First-time users are urged to create an integrated account via Facebook.
Q: I will my submitted account info be shared?
A: No.
Q: Is there a specific format I have to use when writing my announcement?
A: You may type in the text box or paste text from a word document.
Q: How many words can I put in my announcement?
A: There is no word count for online publishing.
Q: Are there deadlines for announcements?
A: Try to give as much lead time as possible. The approval process can take a few days, so keep that in mind when making an upcoming announcement.
Q: When will I see my announcement on the website.
A: We will try our best to get the announcement up within a few days of submitting.
Q: What is the cost of an announcement?
A: It’s free!
Q: What kind of photo do you need?
A: You may submit a photo in the format of a jpeg, png or gif. The ideal file size is 400x250. They must be under 100KB.
Q: How can I get my photo to upload to the right size?
A: Please use any photo editing software you have available to resize your photo. The photo you upload will not be cropped in anyway. It will be scaled to fit within prescribed dimensions. These areas are square, so it is recommended that you upload a square image for optimal display.
Q: How long will my announcement be on the website?
A: Your announcement will be published on the website for 30 days after approval.
Q: Will my announcement appear in the magazine as well as online?
A: No. Your announcement will only appear online. If you want to inquire about placing an advertisement in our magazine, contact Tamara Prato.
Q: What are your business hours, and how can I reach someone for help?
A: Our office hours are from 8:30am – 5pm. You may contact us via our contact form. The link can be found at the bottom of the page.
Q: Where can I find existing announcements I have placed online?
A: All announcements can be viewed by going to the website home page and navigating to “Announcements” from the main menu.
Q: How do I make a change to an announcement?
A: You can contact Bobby Hart if you need it removed or need something altered like a date.
Q:How do I know that my announcement was submitted?
A: You will receive a confirmation email when your payment has been processed. You will also receive an email when your announcement is published and when it expires.
Q: How can I cancel an announcement?
A: Please contact Bobby Hart regarding the cancellation of purchased announcements.
EVENTS:
Q: What type of information should I include in my event description?
A: This is up to you, but good things to include are: date, time, location (address), what types of activities will be included, cost, and also email address and phone number people can contact for more information.
Q: How long will my event appear on the website?
A: The event will be published until it is finished.
Q: What if I want to take my event down or make changes?
A: You can login to make changes at any time, but changes must go through the approval process, which may take a few days. If you’d like something deleted, email web editor Bobby Hart.
Q: Do I need a photo to submit with an event?
A: No.
Q: What file format and size does my photo have to be?
A: You may submit a photo in the format of a jpeg, png or gif. The ideal file size is 400 x 250. They must be under 100KB.
Q: How can I get my photo to upload to the right size?
A: Please use any photo editing software you have available to resize your photo. The photo you upload will not be cropped in anyway. It will be scaled to fit within prescribed dimensions. These areas are square, so it is recommended that you upload a square image for optimal display.
Q: My event either wasn’t published to the page or was taken down. What gives?
A: The events we publish on the community page are up to the discretion of our editors. Email web editor Bobby Hart if you have any questions.
Q: Will my event be published in the magazine?
A: These events are designated for online use only. Please send an email with all your event’s info if you’d like your event to be considered for the hardcopy of the magazine, which must be submitted before the 10th of the month three months prior to publication: plymouthmag@tigeroak.com, maplegrovemag@tigeroak.com, edinamag@tigeroak.com, southwestmetromag@tigeroak.com, lakeminnetonkamag@tigeroak.com,
PHOTOS:
Q: Is this a photo contest?
A: No, this shouldn’t be confused with our annual photo contest. The photos you post to this website won’t be added as contestants in our photo contest.
Q: What if I want to take my photo down or make changes?
A: You can login to make changes at any time, but changes must go through the approval process, which may take a few days. If you’d like something deleted, email web editor Bobby Hart.
Q: What file format and size does my photo have to be?
A: You may submit a photo in the format of a jpeg, png or gif. The ideal file size is 400 x 250. They must be under 100KB.
Q: How can I get my photo to upload to the right size?
A: Please use any photo editing software you have available to resize your photo. The photo you upload will not be cropped in anyway. It will be scaled to fit within prescribed dimensions. These areas are square, so it is recommended that you upload a square image for optimal display.
Q: My photo either wasn’t published to the page or was taken down. What gives?
A: The photos we publish on the community page are up to the discretion of our editors. Email web editor Bobby Hart if you have any questions.
Q: Will my photo be published in the magazine?
A: These photos are designated for online use, but there is always a chance for the photo to be published in one of our Community Lifestyle Magazines. This will be based on the discretion and need of our editors.
